Privacy Policy

Last Updated: 2025-Nov-17

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or submit forms such as the Authorized Dealer Application Form. By using our website, you agree to the practices described in this policy and consent to the collection, use, and disclosure of your personal information as outlined below, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you submit forms or contact us:

  • Full name
  • Company name
  • Email address
  • Phone number
  • WhatsApp number
  • Business address
  • Job title
  • Uploaded documents (company profile, license, photos)

1.2 Business Information

  • Company website
  • Years in business
  • Number of employees
  • Product portfolio
  • Sales volume
  • Service capabilities

1.3 Automatically Collected Data

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

2. How We Obtain Consent

We collect your personal information only with your consent. Consent may be given in different ways:

2.1 Express Consent

Provided when you:

  • Submit forms such as the dealer application
  • Provide documents
  • Contact us directly by email or phone

2.2 Implied Consent

Applied when you:

  • Browse our website
  • Accept cookies
  • Continue communication with us

You may withdraw your consent at any time by contacting us at info@elflift.com.

3. How We Use Your Information

Your information may be used for the following purposes:

  • Evaluating your company as a potential authorized dealer
  • Communicating about your application
  • Sending product updates or company news
  • Providing customer support
  • Improving our website and services
  • Legal and regulatory compliance

We do not sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information only in the following circumstances:

  • With internal staff responsible for dealer development or customer service
  • With trusted third-party providers (CRM platforms, hosting services, email systems)
  • When required by Canadian law, regulation, or legal request

All third-party providers must maintain strong privacy protections that meet or exceed PIPEDA standards.

5. Cross-Border Data Transfers

Some third-party service providers may store or process data outside Canada (such as in the United States or Europe). Your information may therefore be subject to the laws of those jurisdictions.

We ensure that all service providers use strong security safeguards for personal information.

6. Data Security

We use administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no data transmission over the internet is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Process your dealer application
  • Maintain business relationships
  • Meet legal or regulatory obligations

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights Under PIPEDA

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion where legally permitted
  • Withdraw consent
  • Request details on how your data has been used or shared

To exercise these rights, contact us at: info@elflift.com

We will respond within 30 days, as required by PIPEDA.

9. Cookies Policy

Our website may use cookies to:

  • Improve the browsing experience
  • Analyze website performance
  • Store user preferences

You may disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review their privacy policies before sharing personal information.

11. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, you may contact:

Privacy Officer
Email: info@elflift.com

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner of Canada (OPC)
Website: www.priv.gc.ca
Phone: 1-800-282-1376

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Company Name
Email: info@elflift.com
Phone: +1 (905) 450-0225